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Forrester Report: Justify Investment in Jira Service Desk

Technology solutions that are good for your business.

Forrester Report: Justify Investment in Jira Service Desk

Discover the business impact of Atlassian for ITSM (hint: it’s massive!)

Check out this Forrester TEI Report

The days of costly, legacy ITSM tools that are heavy and rigid are over. In today’s world of high customer expectations and always-on services, IT teams need a modern ITSM solution to deliver end-to-end services faster―and with agility.

Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Desk and drove the following results:

  • Gained 246% return on investment (ROI)
  • Improved service agent productivity by 61%
  • Saved $800K by retiring legacy ITSM tools