done for you

Atlassian Managed Services

Done for You

How We
Can Help

Managed services is a smart way of staying competitive when individual talent is out of reach because of time, skill, or budget concerns, providing both the resources and expertise to select, configure, and optimize Atlassian tools and other core work systems.

Atlassian Managed Services by Buenatech provides your company with access to experienced Product Administrators and Consultants who are accredited to be fully conversant with the support, maintenance and day-to-day administration of the Atlassian products. It’s like hiring a team of administrators who are on call for your company.

helping you save time, attention and money

Managed services for all things Atlassian

How our Cloud customers leverage Managed Services:

How our Data Center customers leverage Managed Services:

plan of action

Steps To Get Started

Wherever you are in your journey with Atlassian, we have the experience and expertise to transform your business for the better.

Request a free 30-minute consultation with us to discuss your environment and Atlassian needs. We’ll answer your questions and help you learn more about how we can support your team and your business.

01

Consultation

Introduction to the service and review of your environment and technical requirements.

02

building your Plan

Define how your team and our consultants will work together towards common goals. 

03

achieving your goals

Share knowledge and insights with regular demonstrations of progress against your goals.

we will assist you with all things Atlassian

Our expertise; with the help of Atlassian’s tools, can help you build a modern service desk, adopt DevOps, achieve agility at scale and be ready for future transformations and challenges heading your way.

FAQ

Most frequent questions and answers

We support ALL Atlassian products, including:

  • Bitbucket
  • Confluence
  • Crowd
  • Jira Align
  • Jira Service Management
  • Jira Software
  • Opsgenie
  • Statuspage
  • Trello

And more!

Absolutely not. We’re here to help make sure your application is running smoothly. If an issue pops up, get in touch with us and we’ll take care of it.

A person or persons nominated by you as authorized users will be consulted for tasks that require input, for example, security and permission changes or scheduled maintenance windows. However, any user can submit requests for general help or open routine requests that can be immediately accommodated.

When an issue arises, your users can submit a request via email or our 24×7 Customer Portal.

We’ll respond to an opened request within 8 business hours, Monday to Friday, 6am to 6pm Pacific Time (not including major holidays). This is our standard Service Level Agreement (SLA). Customized SLAs are available.

We try to respond to urgent requests within 4 business hours.

Requests can be viewed by logging into your Customer Portal. And you’ll get an immediate email whenever the request is updated.

No. Our pricing is at a fixed, monthly cost depending upon the number of products and user licenses we are supporting. There will be no hidden costs or surprises.

Please keep in mind that this service is not intended for complex work that is better suited for a dedicated project. But it does include all of your routine plus proactive administrative support tasks.

Instead of the outdated break-fix / on-demand support model that requires something bad to happen before support ever kicks in . . .

We proactively monitor applications to ensure they are healthy and running smoothly. Issues always happen with any technology, but with Managed Services we’re working hard to prevent those issues in the first place.

we will assist you 24/7

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